We want you to be completely delighted with your Warmies®, but we understand not every love story was meant to be. Our simple 30-day* return policy makes it easier to say goodbye.

  • Step 1: To begin a return, contact us using this form.
  • Step 2: Securely pack your unused Warmies® into a box to protect them from damage on their journey back to us. Be sure to include your return number so we can process your refund.
  • Step 3: Address the return package to:

105 Prairie Lake Rd., Unit C
East Dundee, IL 60118

Please process all returns exclusively online and via mail. Our East Dundee, IL location cannot accept returns in person. Our online return system is efficient and easy to use, offering you convenience. We appreciate your understanding and thank you for shopping with us.

* Please note that we only accept returns within 30 days of purchase, with the original shipping costs deducted from the refunded amount. Returned items must be unused with all tags still attached.