At Warmies®, we believe comfort should come with a side of joy—and our customers are at the heart of everything we do. Whether it’s the soothing scent of lavender, the adorable designs, or the comforting warmth of our plush friends, one thing is clear: our customers love their Warmies. And honestly? We love them right back. But what truly sets Warmies apart isn’t just how cute and cozy our products are (though, let’s be honest, they really are adorable). It’s the experience. Our goal isn’t just to deliver a product—it’s to create a moment of delight. And that starts with our commitment to exceptional customer service.

Life happens. Maybe your Warmies plush arrived a little late, maybe you had a question about how to warm it up safely, or maybe you just need help choosing the perfect gift. No worries—our 24/7 customer service team is here for you. Yes, around the clock. Not a chatbot that leaves you hanging. Not a phone line that goes nowhere. Real help from real people, ready to make things right.We know that when a problem comes up, it’s not just about fixing it—it’s about how fast and how well we do it. That’s why we’re constantly looking for ways to serve our customers better, faster, and with more heart. Every question, every concern, every message matters to us. Because you matter.

Warmies customers are some of the most passionate, kind, and loyal people out there. We see the photos, the stories, and the sweet messages shared every day—kids cuddling their favorite plushie to sleep, grandparents finding comfort, or someone simply needing a warm hug after a hard day. These moments fuel our mission. That’s why we’re always thinking: How can we do more? How can we do better? From new product ideas to streamlining shipping, we’re always innovating behind the scenes with one goal in mind—delighting you.

At Warmies, you’re not just a customer. You’re family. And families take care of each other. That’s why we’re proud to have a support team that actually supports. Whether you’re a longtime fan or buying your first Warmies, we promise to be there with a smile, a solution, and a whole lot of warmth. So thank you for being part of our story. Thank you for loving Warmies as much as we love serving you. We’re here, we’re listening, and we can't wait to show you what’s next.

Stay Warm,
The Warmies® Team